Advisory and client serviceMeeting preparation
A brief before every client meeting: portfolio, recent changes, open topics and what the client said last time.
Ask the agentPrep me for my 10am with Charles Webb Advisor · Private banker
Advisory and client serviceMorning brief
What changed overnight and which clients it affects, ready before the first call.
Ask the agentWhat do I need to know before my first call? Advisor
Advisory and client serviceWhich client to call
When a market event hits, the clients it affects and a suggested action for each.
Ask the agentBrent is up 3%. Who should I call? Advisor
Advisory and client serviceClient portfolio reports
Periodic reports with returns, risk and allocation, in the firm’s template and wording.
Ask the agentQ3 report for Charles Webb, in our template Advisor · Operations
Advisory and client serviceClient follow-up
Draft emails after a meeting or a market move, with the right disclaimers.
Ask the agentDraft a follow-up after today’s meeting Advisor
Advisory and client serviceClient memory
Preferences, restrictions and life events remembered from notes, emails and calls.
Ask the agentWhat did Charles say about his daughter’s university? Advisor
Advisory and client serviceReview prioritisation
Which clients are overdue for a review, off their model or need attention this week.
Ask the agentWhich clients should I review this week? Advisor · Team lead
Advisory and client serviceClient questions on their portfolio
Clear answers about their own portfolio, limited to information the firm controls.
Ask the agentWhy did my portfolio drop last month? Client service
Portfolio managementPortfolio analysis
Return, risk, allocation and exposures, with TWR and MWR on real prices.
Ask the agentAnalyse Charles Webb’s portfolio Advisor · Portfolio manager
Portfolio managementBenchmark comparison
How a portfolio did against its benchmark or an index, and why.
Ask the agentHow did the moderate model do against its benchmark this year? Advisor · Portfolio manager
Portfolio managementDrift detection and rebalancing
Portfolios that moved away from their model, with the trades to bring them back.
Ask the agentWhich portfolios are off their model? Portfolio manager
Portfolio managementModel portfolio construction
Build or adjust a model portfolio by conversation, checked against the firm’s rules.
Ask the agentBuild a moderate model with 30% bonds Portfolio manager · CIO office
Portfolio managementExposure across the book
How exposed clients are to a sector, region or theme, client by client.
Ask the agentHow exposed are my clients to US tech? CIO office · Risk
Portfolio managementInvestment proposals
Proposals drafted from a model or an event, reviewed by the advisor and accepted by the client.
Ask the agentDraft a proposal to bring Charles back to target Advisor
Products and researchProduct comparison
Funds, ETFs or stocks side by side, with an explanation of what really differs.
Ask the agentCompare these three global equity funds Advisor · Product team
Products and researchProduct analysis
A full product view: performance, risk, costs, holdings and legal documents.
Ask the agentFull analysis of the MSCI World index fund Advisor · Product team
Products and researchCompetitor products vs. yours
Compare competitor funds with your mandates and get the arguments to position yours.
Ask the agentHow does our flagship fund compare with its main competitors? Sales · Product team
Products and researchProduct search in plain language
Find products by need, not by code: “low-cost global equity, TER under 0.2%”.
Ask the agentLow-cost global equity, TER under 0.2% Advisor
Products and researchMarket summary
Indices, news and what moved the market, summarised for the day.
Ask the agentWhat moved the markets today? Advisor · CIO office
Products and researchMacro and sector research
Deeper analysis of a theme, a sector or a strategy, with sources.
Ask the agentOutlook for European banks CIO office · Research
Products and researchHouse view distribution
Every advisor answers with the same house view, quoting the source.
Ask the agentWhat is our view on emerging markets? CIO office
Products and researchInternal knowledge
Answers from manuals, policies, research and FAQs, with citations.
Ask the agentWhat is the policy for complex products? Advisor · Operations
Sales and distributionSales arguments
The pitch for each product, adapted to the client and the moment.
Ask the agentGive me the pitch for our new bond fund Sales · Advisor
Sales and distributionFind clients for a product
The clients a new product fits, with the reason for each.
Ask the agentWhich clients fit our new bond fund? Sales · Advisor
Sales and distributionInvestor product discovery
Investors find and compare your products inside the AI assistants they already use.
Ask the agentWhich index funds have the lowest costs? Digital · Marketing
Sales and distributionAdvisor onboarding and training
New advisors learn your products, policies and processes by asking.
Ask the agentHow do we handle a client complaint? Team lead · HR